Services Disruptions Due to the Pandemic in Hong Kong

  • Dear Customers,

    With the fifth wave of COVID-19 in Hong Kong, the number of confirmed cases and restricted buildings for compulsory inspection continued to rise every day, coupled with various epidemic control, epidemic prevention and isolation policies, which brought huge pressure on the company's delivery services. Facing the challenging environment and uncontrollable factors under the epidemic, starting from Mar 5th 2022, to-door delivery services in Hong Kong will be suspended. We are very grateful to customers and the public for their understanding and support to SF International. During this period, the company encourages customers to use the self-pick up and self-drop off services, which is more controllable and convenient.

    At present, SF International Hong Kong provides rapid test kits to every front-line employee on daily basis, and a negative result must be obtained before reporting to their duties; disinfection procedures are carried out multiple times every day at company premises, facilities, shipments and vehicles to keep employees, customers and shipments safe. Due to the various degrees of impact on the company's delivery services under the epidemic and related epidemic prevention measures, the following service adjustments have been made:


    1. The current epidemic has affected the operation of delivery to various degrees. The transit time of all shipments to Hong Kong will not be guaranteed, we sincerely thank customers for their great understanding.

    2. Starting from 5 March 2022, to-door services will be suspended until further notice. Understand customers will have the needs on delivery services, we encourage our customers using self-pick up and drop off services at more than 1,000 SF network points including SF Business Stations, SF Stores, SF Service Partners and SF Lockers to avoid waiting. During this difficult period, the company is facing rapid rise of operation costs, but the company continues to adhere customer-oriented principle, no additional surcharges will be charged on top of the self-drop off and pick up services and keeping the service fees unchanged, overcoming difficult times with customers.

    •        Please check SF International Hong Kong website for more updates and details: Click Here


    In order to make customers and employees feel more comfortable when receiving and sending shipments, SF International Hong Kong has been strictly implementing "full-process" epidemic prevention measures since the outbreak, including disinfection procedures for all site facilities as well as shipments, vehicles and personnel entering and leaving the operation site. At present, the company is distributing rapid tests to each frontline employee every day. Negative test results must obtained before the employee enters his workplace. We also ensures employees to have enough anti-epidemic supplies, including: N95 masks, goggles, face shields, air purifiers, aerosol disinfection sprayer, disinfection and sterilization sprayer, Nano disinfection spray gun, gloves, disinfection hand sanitizer, etc. The company will continue to join hands with everyone to fight the epidemic, and sincerely thank customers for their trusts and understandings.


    For further enquiries, please contact our Customer Service Hotline at 855-901-1133.


    SF International