FAQs

You may view the answers to frequently asked questions, as listed below.

1. How can I place an order?

Please contact us at 02 295 1889 for arranging a pickup.

 

2. How can I check the status/location of my shipment?

You can check it on our website http://www.sf-express.com/th/en/. Type in the tracking number under "Track and Trace", click "Search", and you will have the information of your shipment. Additionally, you can contact us at our hotline 02 295 1889 for inquiry as well. 

 

3. How can I check the transit time and freight charges of the shipments?

On our website http://www.sf-express.com/th/en/ under "Rates & Transit Time", you can check the transit time and freight charges there. Additionally, you can contact us at our hotline 02 295 1889 for inquiries as well.  

 

4. How can I know whether my consignee's address is within SF's service coverage network?

Please visit our website http://www.sf-express.com/th/en/, go to "Service Coverage" to check. Additionally, you can contact us at our hotline 02 295 1889 for inquiries as well. 

 

5. My shipment weighs only 2kg. Why am I charged for 5kg?

There is an actual weight and a volumetric weight for each shipment. If the volumetric weight is higher than the actual weight, the freight charge will be calculated based on the volumetric weight. According to the International Air Transport Association (IATA), for shipments delivered by air, the volumetric weight is calculated by the formula: length×width×height (cm) ÷ 5,000 (cm³/kg). SF Express helps customers save more by applying the volumetric weight factor of 6,000 (cm³/kg)(Standard Express and Economy Express adjust volumetric weight divisor from 6000 to 5000).

 

6. How will you deal with the shipment if it fails to be delivered because the consignee is out-of-reach?

We will make a re-delivery attempt or the consignee can follow the instructions of the 'Delivery Absence Notice' to arrange for free re-delivery. If the delivery attempt fails again or the consignee cannot be contacted, we will notify and seek advice from the shipper.

 

7. Can you call and make an appointment with the consignee before delivery?

Normally we will immediately deliver shipments to the delivery address. If there are special circumstances under which you need us to make an appointment with the consignee before delivery, please contact us at our hotline 02 295 1889 to make the request. We will try our best to meet your needs.  

 

8. Why does the courier unpack the shipments to check the contents every time?

SF Express unpacks shipments in order to check the content and quantity of the enclosed items, which is a responsible act not only for the customers, but also forthe safety and timely arrival of the shipments. Some commodities might harm other shipments during the transportation process, and transportation of some commodities may be restricted by the government (e.g. explosive or inflammable goods). Under air transport regulations, customs authorities and airport security forces will check on all air shipments. If restricted or prohibited items are found, customs authorities will detain or even destroy the shipments. Our act of checking each shipment aims to protect customers from avoidable delays and losses.