Privacy Policy

Privacy Policy

Last updated: Dec 09th, 2024

Effective Date: Dec 09th, 2024

 

SF Express Korea Co., Ltd. (hereinafter referred to as the ‘us’) complies with relevant laws and regulations, such as the Personal Information Protection Act, and the privacy policy can be found on our website.

 

A. Collection and usage of personal information

Purposes

Information to be collected

Retention Period

Pick up and deliver shipments

Name, district number, phone number, postal code(if any), address, E-mail address (optional), nickname (optional), item information (weight, declared value, brand name, item description, quantity, ingredient), username, verification code, account type, country/region, user type, company address, company name, contact person, contact person phone number or E-mail

Until the purpose of using personal information is achieved

Shipment tracking and identity authentication

Waybill number, last four digitals of sender’s or recipient’s phone number

Until the purpose of using personal information is achieved

Modification of recipient’s address, Selection of delivery methods, and identity authentication

Sender’s or recipient’s phone number, verification code, recipient’s address

Until the purpose of using personal information is achieved

Customs clearance service

Waybill number, contact information of sender or recipients (name, address, tel number , E-mail address), item information (weight, declared value, brand name, item description, quantity, ingredient), verification code, postal code, any other customs clearance files required by law or provided by customer

Until the purpose of using personal information is achieved

Find nearby SF service points

Location data

Until the purpose of using personal information is achieved

Members signing in and Management

User name, phone number, password, verification code, E-mail address, country/region

Until the cancellation of member account

Members signing up

Phone number, password, verification code, E-mail address, country/region, company name, company business license number, type of Business, name, department

Until the cancellation of member account

Marketing and advertisement

Phone number, E-mail address

Until the cancellation of member account

Customer service

Name/nickname of member account, address, phone number, E-mail address of sender or recipient, bank account information (if any), chat history (for online customer service), phone recording (for customer service via hotline), communication history (for delivery service via phone or social media service), waybill numbers

Until the purpose of using personal information is achieved

Feedback

Types of feedbacks, detailed description, photos or pictures uploaded related to the feedback, phone number (optional)

Until the purpose of using personal information is achieved

Operate, evaluate and improve our business (including developing new products and services; Push Notifications; managing our communications; determining the effectiveness of our sales; analysing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)

Name, phone number, address, member account name/nickname, order number, transaction payment, operation log, device info (device_id, Android ID, IMEI, IMSI, ICCID, MAC address, SN number, installed application list, IDFV, IDFA, Device type, sensor info, Device Name, IP address), chat history (for online customer service), phone recording (for customer service via hotline), communication history (for delivery service via phone or social media), waybill number

Until the purpose of using personal information is achieved

 

 

B. Matters concerning the provision of personal information to third parties

We will use the personal information of the user within the range notified in the "A. Collection and usage of personal information" and will not use personal information outside the agreed boundary nor give it to other business organizations or third parties, except for the following:

a) If you agrees in advance, we will provides the your personal information to the third parties, you can withdraw your consent via the contact details listed in Section K (Privacy Officer) to refuse the provision of your personal information abroad. However, in such cases, your use of our services may be limited.

b) If we are required to disclose personal information perform legal obligations under relevant laws, or when requested by investigative agencies pursuant to procedures and methods stipulated in relevant laws for investigative purposes.

c) If we need to transfer personal information of the customers due to reasons such as sales, mergers and acquisitions, transfer of business, we will notify this in advance in accordance with the procedures and methods stipulated by the relevant laws and will give the customers the right to withdraw consent for such transfer of personal information.

d) If it is deemed manifestly necessary for the protection, from imminent danger, of life, bodily and property interests of a data subject or a third party or it is urgently necessary for the public safety and security, public health, etc.

We shall provide personal information to the following third parties:

Data recipient

Location

Purposes

Information to be provided

Retention period

National Tax Service

South Korea

Imposing,reducing, exempting, and collecting various taxes including value added taxes

Name, phone number, address, bank account information

Until the purpose of using personal information is achieved

Korea Customs Service

South Korea

Imposing, collecting customs duties,managing freights

Name, phone number, address

Until the purpose of using personal information is achieved

 

 

C. Entrustment of processing of personal information

Your personal information may be transfered or processed to third parties listed below, for the purpose of concluding and implementing the contract between us. We and the trustee shall comply with all relevant laws, strictly limit the use of your personal information to the purposes you have agreed upon, and delete your personal information when it is no longer needed for the purpose or the retention period has expired.

You can contact us via the contact details listed in Section K (Privacy Officer) to refuse the transfer of your personal information abroad. However, in such cases, your use of our services may be limited.

a) Entrustment of processing to domestic third parties

The list of domestic trustees are listed below:

Trustee

Entrusted Affairs

Information to be entrusted

Nice Information & Credit Evaluation Inc.

Credit evaluation (Verifying information on defaults)

Company Name, country, postal code, business license number, company establishment date, employee numbers, type of business, address, phone number, name, department, E-mail address

GORYEO Information & Credit Evaluation Inc.

Credit evaluation (Verifying information on defaults)

Company Name, country, postal code, business license number, company establishment date, employee numbers, type of business, address, phone number, name, department, E-mail address

Hyosung FMS Inc.

Automatic withdrawal of AR and automatic credit card payment

Company name, country, postal code, business license number, name, phone number, bank account information

KyungDong Express

Cargo delivery

Name, company name, phone number, address, E-mail address, postal code

CJ Logistics

Cargo delivery

Name, company name, phone number, address, E-mail address, postal code

GS networks

Cargo delivery

Name, company name, phone number, address, E-mail address, postal code

A-One Customs Office

Customs clearance

Waybill number, contact information of sender or recipients (name, address, tel number , E-mail address), item information (weight, declared value, brand name, item description, quantity), postal code, any other customs clearance files provided by customer

Yuhan Technos

Customs clearance system

Waybill number, contact information of sender or recipients (name, address, tel number , E-mail address), item information (weight, declared value, brand name, item description, quantity), postal code, any other customs clearance files provided by customer

b) Entrustment of processing to overseas third parties

The list of overseas trustees are listed below:

Trustee

Contact information

Country

/Region

Purposes

Information to be entrusted

Retention period

Date and Method of transfer

S.F Express Co.Ltd and its affiliates

See Link

See Link

Overseas delivery

Name, district number, phone number, postal code, address, E-mail address, nickname, item information (weight, declared value, brand name, item description, quantity)

Until the purpose of using personal information is achieved

Transfer of

personal

information

through the

telecommunications network or remote access to the database when needed

S.F Technology Co.Ltd

(+86) 400-6021111

Mainland China and Singapore

Data center operations and Maintenance

Name, district number, phone number, postal code, address, E-mail address, nickname, item information (weight, declared value, brand name, item description, quantity, ingredient), username, verification code, account type, country/region, user type, company address, company name, contact person, contact person phone number or E-mail, waybill number, any other customs clearance files required by law or provided by customer, location data, password, company business license number, type of business, department, bank account information (if any), chat history (for online customer service), phone recording (for customer service via hotline), communication history (for delivery service via phone or social media service), order number, transaction payment, operation log, device info (device_id, Android ID, IMEI, IMSI, ICCID, MAC address, SN number, installed application list, IDFV, IDFA, Device type, sensor info, Device Name, IP address)

Until the purpose of using personal information is achieved

Transfer of

personal

information

through the

telecommunications network

immediately upon

collection

S.F Express Co.Ltd

(+86) 755 95338

Mainland China

Customer service

Name/nickname of member account, address, phone number, E-mail address of sender or recipient, bank account information, chat history (for online customer service), phone recording (for customer service via hotline), communication history (for delivery service via phone or social media service), waybill numbers

Until the purpose of using personal information is achieved

Transfer of

personal

information

through the

telecommunications network or remote access to the database when needed

Besides, we enter into various relationships with other entities and websites to provide you with benefits related to products and services that we do not offer through its platform. You can access these entities and their websites through hyperlinks or "co-branded" sites (sites where different entities share the same URL, domain name, or pages within a domain name) on this platform. In some cases, you may need to provide your personal information to join or apply for products or services offered by such third-party entities. This privacy policy does not apply to the websites of these third-party entities or co-branded sites. The privacy policies of other entities may differ from this company's privacy policy, and we do not have any control over the information you provide to such third-party entities. Before accepting, using, applying, purchasing, or engaging with any proposals, products, or services advertised by these entities, you should review the privacy policies on their websites and co-branded sites.

D. Direct collection and transfer of personal information to overseas

In relation to the provision of services through this platform, we collect and store your personal data directly in Singapore. You may object to or revoke your consent for the transfer of your personal data outside of your country via the contact details listed in Section K (Privacy Officer). However, in such cases, your use of our services may be limited.

E. Personal information retention period and destruction

Unless we are required to retain personal information by laws and regulations, we will, in principle, destroy personal information without delay when personal information becomes unnecessary, such as when the purpose of processing personal information has been achieved.

If we are required by laws and regulations to retain personal information even after the expiration of the applicable retention period or achievement of the purpose of processing personal information, we will store and manage such personal information separately from other personal information.The grounds for preservation, the items to be preserved, and the preservation period are as follows:

Grounds for preservation

Items to be preserved

Preservation period

Commercial Act

Commercial ledgers and material documents and slips related to business

10 years

Framework Act on National taxes, Corporate Tax Act, Value- Added Tax Act, etc.

Ledgers, tax invoices or receipts, and supporting documents related to transactions

5 years

Customs Act

Records on the service provision of express import/export customs clearance

 

5 years

 

 

Act on Consumer Protection in Electronic Commerce, etc.

l Records on contract or subscription withdrawal, etc.

l Records on payment and supply of goods, etc.

5 years

Act on Consumer Protection in Electronic Commerce, etc.

Records on consumer complaints or dispute handling

5 years

Protection of Communications Secrets Act

Computer communication records, internet log and data on tracking the access location

2 years

Act on Promotion of Information and Communications Network Utilization and Information Protection

The fact of consent to receive advertisements for commercial purposes and the date of consent

Until the cancellation of member account

After the purpose of collecting personal information is achieved, the personal information is destroyed after being stored for a period stipulated according to the internal policy and relevant laws.

Personal information stored in electronic file format will be destroyed using technical method that cannot recover the record, and personal information recorded in paper document will be destroyed by shredding or incineration.

F. Installation and operation of automatic collection tools for personal information

We use “cookies” to store and load user information to provide optimized information to website users by collecting and analyzing the types of visits to and use of its website and the number of users. These cookies are “session cookies” that are stored only for the time users visit our website and are automatically deleted when users’ browser is closed.

We also apply the following technologies to store information about visitors who repeatedly access one of our internet pages: These technologies can be deactivated in the privacy settings center on our website, but this may affect users’ experience of the website and the services provided by us.

Performance Technology: This technology is used to collect information about how our website is used, such as the internet browser and operating system used, the domain name of the website that accessed our site, the number of visits, the average time spent on the site, and the page viewed.

Functional Technology: This website provides more personalized functions by remembering user choices. For example, when using a trackable application, this technology allows users to remember and store the last tracking number they have entered. The information collected through this technology can be processed anonymously, and other websites cannot track users’ search activity.

Analytics Information Technology: we uses analytics information technology to improve the quality of the website and content and to ensure that partners' inserted services work properly.

Users of the website may choose whether or not to install cookies, and accordingly, users may change their options in the web browser to choose whether to allow the saving of all cookies, to confirm the same each time cookies are saved or to refuse the saving of all cookies.

G. Rights and obligations of users and legal representatives

You may exercise the following privacy rights against us at any time:

l Right to demand access to your personal information;

l Right to demand correction in case of error, etc.;

l Right to demand deletion of your personal information; and

l Right to demand suspension of personal information processing.

You may exercise the above rights via the contact details listed in Section K (Privacy Officer) and we will take appropriate measures without delay. In the event that you request correction or deletion of all or a certain portion of personal information, the relevant information will not be used or provided until the correction or deletion is complete. You may exercise such rights through your legitimate representative or agent authorized by you, in which case, a power of attorney in Annex Form No. 11 of the Notification on the Method of Processing Personal Information shall be submitted to us.

H. Minors

If we must obtain consent from a child under 14 years of age to process his or her personal information, we will obtain consent from his or her legal representative. In such cases, we may request that the child furnish the minimum information necessary for us to obtain consent from the legal representative. The legal representative may exercise the rights of the child according to the Section G (Rights and obligations of users and legal representatives) in this Privacy Notice.

I. Personal information protection measures

a) Managerial Measures

i. We have an internal privacy compliance program designed to ensure that data subjects' personal information is processed in conformity with Korean privacy laws.

ii. We have established and implemented personal information protection education plans for our employees, delegatees and others who are directly in charge of processing personal information.

iii. We periodically conduct internal assessments to verify personal information protection, in accordance with the internal management plan.

b) Technical Measures

i. We control access to personal information, and restrict and manage access rights.

ii. We record the details of the management of access rights to systems storing, processing and transmitting personal information, and retain such records for a certain period of time.

iii. We have in operation an intrusion prevention program designed to prevent any unauthorized access to personal information. We have also implemented measures to control access from the outside.

iv. At the time of transmitting, processing and storing personal information, including sensitive information and unique identification information, we take encryption measures required under applicable privacy laws and regulations.

v. We manage and maintain a risk based vulnerability management program to ensure security defects are rectified in any appropriate timeline.

vi. We keep the records of access to the personal information processing system in a safe manner for a certain period of time.

c) Physical Measures

i. We take physical access prevention measures, including restrictions on access and placing locks, storing personal information in hard copies in a safe manner.

J. Amendments to this privacy policy

This Privacy Policy shall take effect from the effective date. If any addition, deletion or correction is made to this Privacy Policy pursuant to applicable laws and regulations and the guidelines on the provisions of this Privacy Policy, we will disclose such amendment in the manner prescribed by applicable laws and regulations. 

※History of this Privacy Policy

 

Date of establishment and amendment

Link

1

Jan 2nd, 2020

Link

K. Privacy Officer

Pursuant to the PIPA, the Company has appointed the following privacy officer to protect personal information and handle complaints related to personal information:

Name : PARK, Dong-Kyun

Position : IT Service Support Engineer
Affiliation : IT 
Tel. No. :  02-2657-8752

E-mail : kr_privacy@sf-express.com

 

Please contact the following institutions for other reports and consultations on personal information:

Agency

Contact

Website

KISA

(No area code required) 118

privacy.kisa.or.kr

The Personal Information Dispute Mediation Committee

(No area code required) 1833-6972

www.kopico.go.kr

KOREA Computer Emergency Response Team Coordination Center

(No area code required) 118

www.krcert.or.kr

Electronic Cybercrime Report & Management system of National Police Agency

(No area code required) 182

ecrm.police.go.kr

Cyber Crime Division of the Supreme Prosecutors' Office

(No area code required) 1301

www.spo.go.kr