Service schedule during 2023 Chinese Lunar New Year Holiday

2023.1.10

Dear customers,

Thank you for your continued trust and support to us.

As the Chinese Lunar New Year is approaching, we would like to inform you of our service schedule during the Lunar New Year Holiday which will start from Jan. 21^st to Jan. 27^th, 2023.

Our services in Japan will be provided as usual, while pick-up and delivery services in the Chinese Mainland, Hong Kong and Taiwan may be delayed due to service suspension in some local gateways. We apologize for the inconvenience this may cause and appreciate your kind understanding.

Here is the information of some gateways in China during the Holiday, for your easy reference.

Destination	Gateway	Holiday schedule	Local customs clearance service
Destination	Gateway	Holiday schedule	Express	Type-D	Personal	Cross-border E-Commerce
South China	Shenzhen	Jan. 21^st ~24^th: Closed	×	×	×	×
South China	Guangzhou	Jan. 21^st ~26^th: Closed	×	×	×	×
East China	Shanghai	Normal services	〇	〇	×	〇
	Hangzhou	Jan. 21^st ~27^th: Closed	×	×	×	×
	Ningbo	Jan. 21^st ~27^th: Closed	×	×	×	×
North China	Beijing	Jan. 21^st ~24^th: Closed	〇（form Jan. 25^th）	×	〇（form Jan. 25^th）	×
	Tianjin	Jan. 21^st ~27^th: Closed	×	×	×	×
	Qingdao	Jan. 21^st ~27^th: Closed	×	×	×	×
Central China	Wuhan	Jan. 21^st ~27^th: Closed	×	×	×	×
Hong Kong & Taiwan	Hong Kong	Normal services	〇	〇	〇	〇
Hong Kong & Taiwan	Taiwan	Jan. 20^th ~29^th: Closed	×	×	×	×
〇: Service available ×: Service unavailable

As to service schedule of our Authorized Service Counters during the Holiday, please kindly refer to “Authorized Service Counters” for details.

Should you have any further questions about our service schedule, please contact our Customer Service (Tel: 0120-683-683 or 03-5781-1513, e-mail: cs1.group_jp@sf-express.com), or chat with Online Support on our website.