Regarding the Migration of International Shipment Online Booking System (for Individual Customers)

2022.4.14

  • Dear customers,

     

    Thank you for your continued trust and support to SF International.

     

    We are very pleased to inform you that our new online booking system International Unified Order Platform (hereinafter referred as “IUOP”) for international shipments will be launched on May 9, 2022, with the purpose of further enhancing user experience.

     

    With the launch of IUOP, individual customers who registered on IBS Personal will be migrated to IUOP with the same login information and IBS Personal will not be accessible. Meanwhile all new individual customers will need to register on IUOP for our services from May 9, 2022.

     

    For customers migrated to IUOP and having SF accounts, we will connect your login information with your SF Account No. on IUOP for monthly settlement. Please refer to the following changes.

    Migration date: May 9, 2022
    Affected users: Customers who registered on IBS Personal

    　

    Before migration

    After migration

    System

    Old System - IBS Personal

    New System - IUOP

    Link：https://iuop.sf.global/#/

    Registration/ Login

    1. Existing individual customers
    (Already registered an IBS Personal)

    Log in to IUOP with IBS Personal login information

    2. New individual customers
    (Never register IBS Personal nor IUOP)

    Register on IUOP

     

    Please be noted that the system migration will not affect our services, transit time, rates and discounts offered. Please check IUOP - Personal user, IUOP - Enterprise user, at Download Center on our website.

     

    We apologize for any inconveniences this migration may bring to our customers. If you have any questions, please contact our Customer Service (Tel: 0120-683-683, or 03-5781-1513; email: cs1.group_jp@sf-express.com). You may also chat with our Online Support on our website.