DATA PROTECTION NOTICE

This Data Protection Notice (“Notice”) sets out the basis which S.F. Express (Australia) Pty Ltd (“we, “us” or “our”) may collect, use, disclose or otherwise process personal data of our prospective service users, service users.This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

1. As used in this Notice:

“personal data” means any data regarding information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include:

l Customer Account Data, such as country/region,email address or your mobile phone number and your account password. Additionally, you may also provide a user name, birthday, gender.

l Payment and Transaction Information. This will include transaction-related information, e.g. payment date, amount, etc.

l Contractual Information. first and last name of business contacts and stakeholders, company name (if applicable), (business) address, email address, (business) phone number, additional business information (if applicable), and payment information.

l Information that enable us to verify your identity.

l Shipment Information. This includes name, address, email address, and contact number of the sender and the recipient. Moreover, if request, we may collect information on pickup and/or delivery preferences, any further preferences, or any other additional services selected.

l Information we collect or actively submitted by you when you contact us. This includes subject of your inquiry, area of interest, company, contact name, email, (mobile) phone number, full address, Customer Account Data, what prompted the inquiry, and contents of your inquiry. Depending on the channels you contact with us, we may collect the content you communicate with us, recording of videos and audios, time and channels of communication, etc.

l Information that you provided in Market Survey Results, Feedback and Opinions.

l Video-surveillance footage. Our physical facilities such as offices, warehouses, stores, are secured by video-surveillance. When you visit our physical stores, we will collect video footage of your visit

l Information we automatically collect regarding usage of our products and services. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. For our practice with regard to Cookies, please refer to our Cookie Policy.

3. Please note that depending on the nature and scope of your request, if you decide not to provide relevant personal data, we may not be in a position to continue providing our goods or services to you.

4. Other terms used in this Notice shall have the meanings given to them or similar definitions in the data protection laws and regulations .

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

5. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly, collected directly from you when you interact with us or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after you (or your authorised representative) have been notified of the purposes for which the data is collected, or (b) you (or your authorised representative) have provided consent to the collection and usage of your personal data for those purposes, or (c) collection and use of personal data is permitted or required by laws. We shall notify you of any changes before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

6. We may collect and use your personal data for any or all of the following purposes:

o processing and evaluating your application for our services;

o delivering the services you have requested, and for account and contract management (including customer support);

o processing payment for our services;

o correcting faulty recipient addresses, which you may have provided accidentally, to ensure reliable shipment.

o The processing of your personal information is necessary for the purposes of our legitimate interests. This may include processing to review our business performance;

o testing, enhancing, updating and monitoring the Services, or diagnosing or fixing technology problems;

o helping maintain the safety, security, and integrity of our property and Services, technology assets, and business;

o enforcing our contractual rights, including, without limitation, and to the extent applicable, the SF Express Terms and Conditions, any addenda thereto, or other applicable terms;

o resolving disputes, carrying out our obligations and enforcing our rights, and protecting our business interests and the interests and rights of third parties;

o preventing, investigating, or providing notice of fraud or unlawful or criminal activity.

o The processing of your personal information is based on your consent. This applies to certain limited circumstances and may include processing to market our Services to businesses and individuals, including through email, notifications via the SF INTERNATIONAL App, notifications via our official WeChat account, or SMS;

o administering, improving, and personalizing our Services, including recognizing an individual and remembering their information when they return to our Services and analyzing our customer base;

o providing you with information on our upcoming events or activities, where you have specifically requested to receive such information;

o verifying your identity;

o complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

o any other purposes for which you have provided the information;

o any other incidental purposes related to or in connection with the above.

7. We may disclose your personal data:

o where such disclosure is required for, or in connection with, the provision of the services requested by you;

o to third party service providers, agents and other organisations we have engaged to perform any of the purposes listed above for us;

o to comply with any applicable laws, regulations, codes of practice, guidelines, rules or requests by public agencies, or to assist in law enforcement and investigations; and

o any other party to whom you authorised us to disclose your personal data to, or where necessary to undertake any action requested by you.

8. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

WITHDRAWING YOUR CONSENT

9. The consent that you provide for the collection, use and disclosure of your sensitive personal data will remain valid until such time it is being withdrawn by you or your authorised representative in writing. You or your authorised representative may withdraw consent and request us to stop collecting, using and/or disclosing your sensitive personal data for any or all of the purposes listed above by submitting your request via email or other channels to us at the contact details provided below.

10. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.

11. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in the manner described in clause 22 below.

12. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

13. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email or other channels, to us at the contact details provided below.

14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request after receiving your request, we will inform you in writing. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so.

RAISING A COMPLAINT

15. We understand that from time to time, you may have queries or concerns about how we handle your personal information. You may submit your complaint via email or other channels, to us at the contact details provided below. We’re committed to working with you to obtain a fair resolution of any of your complaints or concerns about privacy.

16. If you remain unsatisfied after your complaint has been addressed by our Privacy Office, you may contact the Office of the Australian Information Commissioner by:

(a) calling their Privacy Hotline on 1300 363 992

(b) visiting the Office of the Australian Information Commissioner (OAIC) website.

(c) writing to:

The Australian Information Commissioner

GPO Box 5218

Sydney NSW 1042

PROTECTION OF PERSONAL DATA

17. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, and security review and testing performed regularly.

18. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

19. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing us at the contact details provided below.

RETENTION OF PERSONAL DATA

20. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

21. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA GLOBALLY

22. We processes and backs up personal information through a global operating and control infrastructure. For now we may maintain your personal data in our server located in Singapore and China. Moreover, to provide the services that you request, We may transfer your personal information to other countries or regions that our affiliates or logistic network partners operates in. The jurisdictions may or may not protect personal information to the same standards as in your jurisdiction. However, this does not change our commitment to comply with this Notice and to protect your personal information.

CONTACT US

23. You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Contact No.: (+61) 390704855 (for overseas users) | 1300-148-168 (for local users)

Email Address : cs_au@sf-express.com

EFFECT OF NOTICE AND CHANGES TO NOTICE

24. This Notice applies in conjunction with any other notices, contractual clauses that apply in relation to the collection, use and disclosure of your personal data by us.

25. We may revise this Notice from time to time. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date : 31/12/2025
Last updated : 31/12/2025

Privacy Policy

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